Delete your Crava account

You can delete your Crava account, and everything in it, yourself at any time - in the Crava app on iPhone or Android, or here at crava.me. It takes a moment and cannot be undone.

In the Crava app (iPhone or Android)

1. Open Crava and make sure you are signed in.
2. Tap your account - the round button with your initial, at the top right.
3. Tap Delete my account, then Delete account to confirm.

On the web

1. Go to crava.me and sign in with the same account.
2. Open your account menu at the top right.
3. Choose Delete my account, then Delete account to confirm.

If you cannot sign in

Write to [email protected] from the email address you use with Crava, with the subject "Delete my Crava account". We will confirm it is you and delete the account within 30 days.

What is deleted

• Your Crava account: your name in Crava, your settings, and your plan.
• Your saved designs, their versions, and your conversations with Crava's designer.
• The photos you shared and the pictures you kept.
• In Find a maker: your shop's listing, your price book, and every request - the ones you sent and the ones sent to your shop - with their messages, so the other person no longer sees them either.
• The proposals you sent: their links stop working.

It is deleted straight away, and removed from backups within 30 days.

What is not

• If you bought Crava Plus or Pro on crava.me or in Google Play, the subscription is canceled when the account is deleted, with no refund for the rest of the period. Stripe or Google, which took the payment, keeps the billing records the law requires.
• If you bought it through the App Store (in the iPhone app), Apple keeps charging it until you cancel it: Settings > your name > Subscriptions on your iPhone or iPad. Crava can't cancel it for you. The app reminds you before you delete.
• Your work.studio sign-in - your email address, name and password, and any Google, Apple or Microsoft account you linked - which you use to sign in to Crava and to other apps on work.studio. Deleting your Crava account does not delete it, because other apps may use it too. To have it deleted, write to [email protected] from the address you sign in with: we delete it within 30 days, and after that it no longer works in Crava or any other app on work.studio. Until then, if you sign in to Crava with it again, you start a new, empty account.
• A one-way fingerprint of your email address and sign-in, which can't be turned back into your address, so free credits and trials can't be claimed again: deleted after 30 days for the starter credits and 12 months for the Pro trial or a Pro invitation.
• The record of each credit pack you bought (the pack, the amount, the payment's reference and any refund), no longer linked to your account, for our accounts and tax records.
• Records of how much AI your requests used (the model, the amount and the cost, and when), with your name, email address, IP address and account ID removed, kept for up to a year so our bill and totals add up.
• A record that your account was deleted: when it happened, how it went and a random internal ID, with the name on your account, which can be your email address. We keep it so we can show the deletion was done, and at the moment it has no end date.
• Anonymous usage counts (a design made, plans printed) were never linked to your account, so there is nothing of yours in them to delete.

More in the Privacy Policy. Questions: [email protected].